Customer Service Representative Job Vacancy in Aquasana Inc Haltom City, TX 76117 – Latest Jobs in Haltom City, TX 76117 – updated today

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Company Name : Aquasana Inc
Location : Haltom City, TX 76117
Position : Customer Service Representative

Job Description : One year of related work experience in an inbound call center or other customer service-related environment.
Problem-solving and program management skills. An excellent work ethic.
Commitment to delivering a positive customer experience, including the handling of highly escalated customers in a professional manner.
Must be a good communicator, both oral and written.
Ability to work independently and in a collaborative team environment.
Should be proficient in basic office computer software, such as Microsoft Office Suite, and the Aquasana customer management program.
Use time efficiently.

In this role, the incumbent will serve Aquasana customers by providing product and service information, recommending solutions and resolving product related problems through already developed troubleshooting methodologies.
Hours for the position are 8:00am – 5:00pm Monday – Friday, and every other Saturday from 9:00am – 5:00pm. Employees are paid the standard 1.5x base pay for every hour worked over 40 per week.
Performance bonuses also allow employees to make up to $8400 on top of base pay annually.
Responsibilities:

Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, executing correction or adjustment and precisely notating the interaction.
Answering inbound customer calls and e-mails relating to and not limited to the following: account questions, shipping inquiries and technical support for all Aquasana products.
Responsible for being familiar with all products, how they work and the best way to assist in service resolution for any given customer situation.
Responsible for actively ensuring the retention of our customer base.
Explaining and selling the benefits of the Water for Life replacement filter program.
Held accountable to achieving important customer service related metrics – work percentage, average handle time, abandonment rate, Water for Life enrollments, customer survey scores, etc.
Provide ongoing feedback for product improvement and job efficiencies.
Perform other duties as assigned by management.

Qualifications:

One year of related work experience in an inbound call center or other customer service-related environment.
Problem-solving and program management skills. An excellent work ethic.
Commitment to delivering a positive customer experience, including the handling of highly escalated customers in a professional manner.
Must be a good communicator, both oral and written.
Ability to work independently and in a collaborative team environment.
Should be proficient in basic office computer software, such as Microsoft Office Suite, and the Aquasana customer management program.
Use time efficiently.

Job Type: Full-time
Pay: $16.00 – $22.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday
Weekend availability

Supplemental Pay:

Bonus pay
Commission pay

Ability to commute/relocate:

Haltom City, TX 76117: Reliably commute or planning to relocate before starting work (Required)

Education:

High school or equivalent (Required)

Experience:

Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: One location

This post is listed Under Jobs in general jobs

Post Tags : , Haltom City, TX 76117, jobs in Haltom City, TX 76117, Customer Service Representative jobs in Haltom City, TX 76117

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