Customer Service Specialist -Part Time-02.22 Job Vacancy in My Education Solutions San Antonio, TX 78230 – Latest Jobs in San Antonio, TX 78230 – updated today
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Company Name : My Education Solutions
Location : San Antonio, TX 78230
Position : Customer Service Specialist -Part Time-02.22
Job Description : We are hiring a Part-Time Customer Service Specialists who thrive in professional non-call center environments and have a passion for helping others.
Are you passionate about helping others and providing valuable information to bring hope to someone seeking help with their student loan debt?
Are you a good listener who cares about doing what is right for the client based on their individual situation?
Do you enjoy working with other professionals that care about you and your success in a fun, trendy environment?
If you answered YES to the 3 questions above, then you are who we are looking for!
This position is part of the Customer Care Team who is responsible for relationship building with our current clients. Your communication skills both verbal and written will be important in providing information in a professional manner.
WHO WE ARE:
My Education Solutions’ (MES) mission is to help clients successfully reduce their student loan debt through counseling, enrollment, and administrative services of the Federal Student Loan Forgiveness programs, so our clients can afford to live the life they dreamed of when they decided to advance their education.
Ideal candidates will:
Listen with empathy and let them know that you and MES cares about helping them.
Apply knowledge learned in MES Training to help clients’ lives.
Use Salesforce CRM, Zendesk and Ring Central to provide consistent service.
Obtain referrals and customer google reviews.
Provide Welcome and Birthday calls, help clients navigate in Client Advocacy Portal.
Obtain necessary client documents and submit for timely renewals
Communicate through a variety of platforms: VOIP system, chat, email, and text.
Continuously learn and grow to provide white glove service.
Strive to meet company and personal goals.
QUALIFICATIONS:
Passionate about helping others and making a difference
Ability to quickly form Relationships and establish trust
Desire to Learn More Skills to Help Clients and to Earn More Money
Positive Attitude and Engagement in Learning Process
High Level of Competency with Technology
Excellent verbal, written, and interpersonal communication skills.
1 year+ counseling over the phone or related customer service experience
HS Diploma, Bachelor’s Degree preferred
Bilingual a Plus!
Schedule: Part-Time
Work 20-30 hours weekly Monday – Saturday
WHY JOIN MES?
Top 25 Woman Owned Financial Company in San Antonio
Strong Culture of Fun, Collaboration & Excellence
Fast Paced, Technology Forward with lots of Opportunity for Advancement
Generous Compensation Plan & Health Benefits
Paid Time Off (15 Days) & Paid Holidays
Best Places to Work-Small Employer by SA Business Journal (2019, 2021)
Ranked #47 -Fastest Growing Private Company in Texas by Inc. 5000 Magazine 2021
Recognizes value and rewards employees who are part of our success
Hybrid Work Environments Available After Training Period.
Community Involvement Opportunities
Join a Fun and Caring Team that is Making a Real Difference Every Day!
EQUAL OPPORTUNITY EMPLOYER
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