Health Program Manager Job Vacancy in State of Arizona Phoenix, AZ 85007 – Latest Jobs in Phoenix, AZ 85007 – updated today

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Company Name : State of Arizona
Location : Phoenix, AZ 85007
Position : Health Program Manager

Job Description : Directly related to the Department’s mission, the incumbent will be responsible to supervise and ensure the Bureau of Vital Records (BVR) customer service representatives provide timely application review, issuance, and services to medical marijuana customers. The incumbent will assist with Medical Marijuana fraud investigation and enforcement activities. Through subordinate staff, this position is responsible for the direction of operational processing of medical marijuana card registrations and for supervising staff that provides supervision to a team of CSRs that serve BVR customers. These CSRs provide customer service functions, records management, security, and fraud investigations. This position is responsible for ensuring that policies, procedures, and desk manuals are established and updated as necessary ensuring the program operates in compliance with governing statutes and rules. This position will assist the Operations Office Chief with Medical Marijuana fraud and enforcement activities as necessary. This position supports the Medical Marijuana Card Registry Program by drafting, vetting, finalizing and tracking legal-related documents, such as Notices of Revocations, denials, customer notification letters, search warrants, subpoenas, and court orders. This position will assist in preparing for administrative hearings and informal settlement conferences and testifying at hearings as necessary. This position is expected to maintain a full understanding of all Arizona Medical Marijuana governing statutes and rules. This position will coordinate with internal and external stakeholders, such as BVR customers, agency legal counsel, the Office of Audit and Special Investigations, the Office of Administrative Counsel and Rules, and state and local law enforcement entities.

Job Duties:

Manages and directs subordinate staff performing the activities of the Medical Marijuana Card Registry Program, including customer service functions and records management, assigning work and tasks, as well as employee evaluations.
Perform legal/enforcement-related activities such as drafting, vetting, finalizing, and tracking legal-related documents, such as Notices of Revocations, denials, customer notification letters, search warrants, subpoenas, and court orders. This position will prepare for administrative hearings and informal settlement conferences and testifying at hearings, as necessary.
Develop and maintain policies, procedures, and desk manuals to reflect best practices within statutes and rules.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

Thorough knowledge of public sector program administration of a program with complex requirements, including an understanding of strategies that encourage and promote compliance when working with stakeholders.
Supervision and management principles and techniques; governing statutes, rules, policies, and procedures
Principles of data quality and customer service techniques, including complex problem solving
Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.

Skill in:

Leadership and interpersonal relationships in relation to working with other staff, managers, contractors, and staff from other departments and agencies.
Establish priorities, critical thinking, and problem-solving techniques.
Excellent oral and written communication skills, organizational skills in achieving assigned objectives.
Use of office equipment and computer systems, operate new computer systems and processing equipment.

Ability to:

Communicate, collaborate, and provide consultation to staff as well as internal and external customers.
Efficiently manage subordinate staff.
Complete assigned tasks and projects.
Analyze complex situations to determine appropriate solutions.
Critical thinking to enhance problem-solving.
Plan, assign and coordinate the flow of work within the section.
Work in a fast-paced, high-volume office setting dealing with the public.
Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

Bachelor’s degree in a related field with 4 years of work experience in a management or a leadership role OR 4 years of work experience may be considered in lieu of a degree.

Pre-Employment Requirements:

Driver’s License.
Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records, and must complete any driver training (See Arizona Administrative Code R2-10-207.11).
Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S.41-1758.07 or must apply for a level one fingerprint clearance card within seven working days after beginning employment. You will be required to pay an $8.25 fee for fingerprint screening. If hired, you will be able to request reimbursement of the $8.25.

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:

Affordable medical and dental insurance plans
Paid vacation and sick time
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

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