Computer System Specialist Job Vacancy in Labcorp Calexico, CA 92231 – Latest Jobs in Calexico, CA 92231 – updated today
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Company Name : Labcorp
Location : Calexico, CA 92231
Position : Computer System Specialist
Job Description : At Labcorp we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions because we know that knowledge has the potential to make life better for all. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate discoveries that not only empower patients and providers but help medical, biotech and pharmaceutical companies transform ideas into innovations.
Duties & Responsibilities:
Responsible for inbound calls to the divisional helpdesk from external and internal customers
Install, test, configure, troubleshoot and repair hardware/software for desktop support
Evaluate the nature of customer issues to determine the proper resolution
Escalate calls to Field Technicians or Level 2 support as needed
Document all calls in the ticketing system in an accurate and timely manner
Provide support to both LabCorp’s eProducts and Enterprise software applications
Setup, process and schedule eProduct requests received by LabCorp sales team
Create and maintain customer’s online access including password resets, username maintenance, software training and software installation
Respond to all customer inquiries within in a timely manner
Ensure follow-up and completion of all outstanding client issues
Perform preventative maintenance and application updates as necessary
Monitor and ensure delivery of laboratory results to the client base
Work closely with teammates and direct supervisor to ensure completion of all job duties
Requirements:
License/Certification/Education: Normally requires an Associates Degree w/1-2 years of experience.
Experience in a IT Call Center environment is preferred
Prior experience troubleshooting hardware, software and networking issues
Previous experience in a customer service position
Experience in the healthcare industry is a plus * IT Certifications are a plus; A+ or Net+
Strong communication skills; both written and verbal * Ability to work independently or in a team environment
Flexibility to work overtime as needed
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
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