Patient Services Assistant Job Vacancy in Ravenswood Family Health Network East Palo Alto, CA 94303 – Latest Jobs in East Palo Alto, CA 94303 – updated today
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Company Name : Ravenswood Family Health Network
Location : East Palo Alto, CA 94303
Position : Patient Services Assistant
Job Description : ORGANIZATION
The mission of Ravenswood Family Health Network (RFHN) is to improve the health of the community by providing culturally sensitive, integrated primary and preventative health care to all, regardless of ability to pay or immigration status, and collaborating with community partners to address the social determinants of health.POSITION SUMMARYThe Patient Services Assistant (PSA) schedules appointments for patients, helps patients with completing registration and consent for treatment forms, verifies financial eligibility for sliding fees, answers incoming calls, keeps the lobby area tidy, and works with team members to provide excellent customer service. The PSA also provides backup support for the Call Center and provides interpretation services as needed. This is a highly confidential position requiring mature judgment and compliance with HIPPA, audit requirements, and other regulations.
DUTIES AND RESPONSIBILITIES
To be performed in accordance with RFHN Policies and Procedures1. Greet and check-in patients.2. Schedule patient appointments.3. Screen new patients for clinic registration.4. Determine patient’s chief complaint and assist clinical staff to take information.5. Provide patient registration support for special programs such as flu clinics and COVID-19 testing.6. Maintain patient confidentiality.7. Maintain and update patient data accurately.8. Use and enforce the use of Standard Precautions as required by RFHN policy.9. Promote effective communication, collaboration and teamwork among providers, staff, patients, RFHN departments, County behavioral and recovery services, and our community partners to ensure optimal patient care in a timely manner.10. Demonstrated experience working effectively with culturally, linguistically, and economically diverse clients and clinic staff.11. Performs other related duties as required and assigned.
QUALIFICATIONS
Completion of COVID-19 vaccine series – OR – medical or religious exemption required.
High School diploma or GED required.
Bilingual Spanish/English or Tongan/English proficiency required.
Basic Life Support certification required.
One year of experience working in health care setting strongly preferred.
Current California drivers’ license and ability to travel between clinics preferred.
Excellent customer service skills.
Computer literate in a Windows-based environment.
Reliable, organized, accurate and detail-oriented.
Able to understand and carry out oral and written instructions; to maintain complex records and files; and to meet and deal effectively with the public.
Able to successfully work and interact with all departments throughout the organization.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday to Friday
COVID-19 considerations:All staff, patients, and visitors are required to wear a mask and they are screened for symptoms and temperature before entering clinic buildings.
Education:
High school or equivalent (Required)
Experience:
Customer Service: 1 year (Preferred)
Computer Skills: 1 year (Preferred)
Language:
Tongan (Preferred)
Spanish (Preferred)
Work Location:
One location
Company’s website:
www.ravenswoodfhn.org
Benefit Conditions:
Waiting period may apply
Work Remotely:
No
Work Location: One location
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Post Tags : , East Palo Alto, CA 94303, jobs in East Palo Alto, CA 94303, Patient Services Assistant jobs in East Palo Alto, CA 94303
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