Food Manufacturing Customer Service Manager Job Vacancy in Anita’s Snack Foods San Bernardino, CA 92407 – Latest Jobs in San Bernardino, CA 92407 – updated today

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Company Name : Anita’s Snack Foods
Location : San Bernardino, CA 92407
Position : Food Manufacturing Customer Service Manager

Job Description : Job description
Description:
Food Manufacturing Customer Service Managers are responsible for ensuring that customers are satisfied at all times. The manager supervises and manages the customer service team, train staff members to provide the highest standards of customer service and ensures that all company policies are followed. Assure that the service needs of customers are being met or exceeded and problems are resolved.
Position Responsibilities:

Communicate courteously by telephone, email, letter and face-to-face in a timely and professional manner with customers, other departments, staff, and managers
Responds to customer questions and complaints, and walks customers through basic troubleshooting or process.
Accomplishes department objectives by managing staff; planning and evaluating department activities.
Maintains staff and appraisals by recruiting, selecting, orienting and training employees.
Ensures a safe, secure, and legal work environment.
Develops personal growth opportunities.
Works with the team to help maintain customer loyalty and customer retention
Helps to improve, develop and implement customer service policies, procedures and standards
Finds ways to measure customer satisfaction and improve services
Keep accurate files, records of documentation, discussions or correspondence with customers and the organizations communication.
Analyze statistics or other data to determine the level of customer service our organization is providing
Meet with other managers to discuss possible improvements to customer service
Learn about the organization’s products or services and keep up to date with changes
Keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Process orders and refunds to customers
Provide reports needed to manage the department and sales
May be assigned other work as deemed necessary

Essential for Role Function:
· Able to communicate effectively both verbally and in writing
· A great listener – to every side of a situation, to be able to gather the necessary information to make effective and timely decisions
· professional, patient, and a “people-first” attitude
· Lead by example
· Be very productive/results orientated.
· Communication skills that allow you to inform, help and advise customers and organization clearly and to liaise effectively with other professionals
· Listening skills, to understand exactly what customers and the team require
· Problem-solving skills
· Confidence, politeness, tact and diplomacy, when dealing with difficult situations
· Motivational skills and an ability to supervise and lead a team of customer service assistants
· Creative thinking, to be able to come up with new ideas to improve customer service standards
· An ability to work well under pressure
· Organizational and planning skills to develop customer service policies
· Good personal presentation, especially when face-to-face with customers
· A commitment to improve your customer service skills on an ongoing basis.
· Computer proficient in Microsoft Office Suite, Sage, and Filemaker
Job Type: Full-time
Pay: $60,000.00 – $70,000.00 per year
Job Type: Full-time
Pay: $60,000.00 – $70,000.00 per year
Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Supplemental Pay:

Bonus pay

Work Location: One location

This post is listed Under Jobs in general jobs

Post Tags : , San Bernardino, CA 92407, jobs in San Bernardino, CA 92407, Food Manufacturing Customer Service Manager jobs in San Bernardino, CA 92407

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