Guest Services Representative (Remote) Job Vacancy in Squeeze Massage Los Angeles, CA – Latest Jobs in Los Angeles, CA – updated today

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Company Name : Squeeze Massage
Location : Los Angeles, CA
Position : Guest Services Representative (Remote)

Job Description : We’re Squeeze, a feel-good company, from the Founders of Drybar.
Our mission is to be the best part of our guests’ and team members’ day.
A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, making scheduling, paying, tipping, and rating easy, breezy, Squeezy. Similar to Postmates and Uber, after a Squeeze Massage, instead of dealing with a clunky, stressful checkout process, our guests simply float out with the ability to tip and rate their therapist at their leisure post massage.
Personalized services allow guests to select massage preferences as well as control in-room settings from lighting to temperature to sound, all in a beautifully designed space. It’s a completely fresh approach to a way better massage experience.
Additionally, we’ve partnered with an equally-minded “feel-good” nonprofit: Canine Companions for Independence. Canine Companions improves the lives of people with disabilities by providing highly trained assistance dogs at no charge to the recipient. Here’s how we’re partnering with them:

For every membership sold, Squeeze is helping to provide a day of canine support to a person with a disability through Canine Companions for Independence.
Local events throughout the year where Squeeze employees will have the opportunity to participate and volunteer.
And… Puppy Time! Periodically throughout the year, Canine Companions will bring puppies to our shop to brighten our spirit and day!

Interested in joining this feel-good revolution? We’d love to chat! Learn more about our culture and company values at www.squeezemassage.com/careers.
BENEFITS & PERKS

100% work from home
Competitive pay & flexible schedules as well as full-time status at 24 hours per week
1-week vacation (for full-time employees)
Health benefits (for full-time employees)
Retirement savings program
A revolutionary, feel-good culture
Exclusive discounts at our sister brands
Puppy time (seriously, through our partnership with Canine Companions for Independence, you get to participate in events throughout the year that include quality time with puppies!)

ABOUT YOU

You are experienced in resolving guest issues for high-volume B2C technology businesses. You are technically proficient, a self-starter, and adaptive to change.
You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you.

Words that describe you include: customer service obsessed, creative, energetic, and detail-oriented.

You have a hospitality orientation, are gracious and patient, warm in nature with strong communication skills.
Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience, for our guests – as well as for you and your future.
You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
You can’t help but grow and are constantly striving to be your best self, and you’re excited to leap into a rewarding adventure with Squeeze.

YOUR RESPONSIBILITIES AT SQUEEZE

Respond to guest inquiries via email, phone, and SMS
Expert at all things app-related! Squeeze’s experience is digital end-to-end so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
Serve as the liaison that connects guest feedback with internal teams such as Product, Shop Management, and Front of House Operations
Employ a mastery of internal tools from payment portals to appointment scheduling
Identify opportunities to improve the guest experience, internal processes and tools
Please note, this is a remote / work-from-home opportunity

EXPERIENCE REQUIREMENTS

1+ years experience working in customer service at a high-volume B2C technology business
Excellent people skills and a strong focus on customer service
Strong written and oral communication skills
Outstanding problem solving and troubleshooting skills
Able self-starter with the ability to multitask in a dynamic startup environment
Experience working with ZenDesk preferred
Must be able to work at least Saturday or Sunday
Must live in Los Angeles Metro area

Job Type: Part-time

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Post Tags : , Los Angeles, CA, jobs in Los Angeles, CA, Guest Services Representative (Remote) jobs in Los Angeles, CA

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