Resident Manager – Apartment Included Job Vacancy in Step Up on Second Street, Inc San Bernardino, CA – Latest Jobs in San Bernardino, CA – updated today

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Company Name : Step Up on Second Street, Inc
Location : San Bernardino, CA
Position : Resident Manager – Apartment Included

Job Description : SUMMARY: The Resident Manager lives on site at a Step Up Permanent Supportive Housing and is responsible for overseeing and maintaining the entire building including the residential units, common areas, and leased spaces. The Resident Manager must respond to building emergencies.
REPORTS TO: Regional Property Manager
HOURS: Monday-Friday, 8:00 a.m.-5:00 p.m. (On-call all other days/times)
CLASSIFICATION: Non-Exempt
SALARY: $40,000 plus apartment with paid utilities and parking
DUTIES:
Leadership, Administration, Oversight
· Work in collaboration with supportive services staff to maintain a safe community.
· Oversee the duties of vendors, maintenance staff, and security personnel
· Lead property meetings, interface with case managers, partnering agencies, and Step Up program staff.

Create and serve incident reports, warnings, and notices for lease violations. Notices must be reviewed and approved by supervisor.

· Meet regularly with Regional Manager to ensure tenant legal issues are handled appropriately and notices are approved.

Communicate actively with Regional Manager and other service coordinators on quality of life issues relating to tenants. Must prepare agenda and facilitate meetings with onsite services staff on a weekly or bi weekly basis.
Ensure the safety and security of the building, including daily review of the electronic monitoring system and investigation of any property incidents.
Responsible for all building keys, distribution and reclamation.
Coordinate site inspections of property and report any exterior/interior conditions requiring maintenance.

Direct Service and Support

Assist and work collaboratively with the services staff to handle tenant issues and coordinate tenant activities
Instruct new and existing tenants on house rules, maintenance of their apartments and proper use of the community room, laundry area, etc.
Set regularly scheduled hours of availability to tenants, vendors, a staff and outside service agencies.
Collect rents monthly and log them in to property management software.
Perform regular inspections for cleanliness, identify needed repairs and handle minor maintenance and common area cleaning.
Handle minor maintenance and common area cleaning.
Other duties as assigned.

Documentation and Data Collection
· Distribute and collect apartment applications, verify applications to ensure they are complete and accurate, show available units, input application dates received and verify applications for completeness daily and track all documents in Yardi as required.
· Prepare lease agreements and attachments as needed. Accept deposits and 1st month rent for all new tenants.
· Verify applicant/tenant income and ensure applicants/tenants meet all building and regulatory requirements.
· Complete Tenant Income Certifications and all other mandatory forms by building investors, regulatory agencies etc.
· Complete any and all annual recertification processes.
· Prepare new move ins and move outs and related resident actions.

Maintain rent collection records, compile rent changes and increases.

· Weekly status report to the Regional Manager.
· Weekly vacancy report to the Regional Manager that will provide an update of the status of vacant units.
· Log petty cash receipts daily use.
· Stay current with Tax Credit, HUD and all relevant to Step Up on Second management policies and procedures.
· Maintain software tenant data files.
· Collect and process 504 requests (reasonable accommodations/modifications).
· Assist with regulatory agency and investor inspections and file reviews as needed.
SKILLS:
· Excellent communication and intervention skills
· Ability to read and interpret documents such as regulatory policy and procedure manuals
· Ability to write business professional reports and correspondence
· Ability to add, subtract, multiply, divide, calculate percentages, etc.
· Ability to follow directions and achieve measurable results
· Ability to problem solve and perform minor maintenance
· Ability to keep accurate and timely record-keeping using industry-standard software
QUALIFICATIONS (Education & Experience):
· High School Diploma/GED required. Associate or Bachelor’s degree preferred.
· 3+ years of property management experience required. Permanent supportive housing or affordable housing experience preferred.
· Knowledge of fair housing laws required
· Previous experience with Yardi preferred
· Previous experience with individuals experiencing mental health issues and/or homelessness preferred
Disclaimer: Work with the homeless population whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to mental health crisis situations, bed bugs or other pest infestations, unpleasant smells or odors, unclean individuals or homes due to homelessness or mental health symptoms or poverty. While Step Up as an agency strives to protect all employees from adverse events, Step Up is not responsible for rectifying the outcome of such exposures and considers this the nature of the field-based environment and workplace. Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.
Step Up Core Values
HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.
WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.
VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.
RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.
COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.
Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state or local laws.
STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:

Dental insurance
Employee assistance program
Health insurance
Paid time off
Retirement plan
Vision insurance

Schedule:

8 hour shift
On call

Location:

San Bernardino, CA (Required)

Work authorization:

United States (Required)

Work Location: Multiple Locations

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