Supervisor, Customer Service Job Vacancy in Santa Clara Family Health Plan San Jose, CA 95119 – Latest Jobs in San Jose, CA 95119 – updated today
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Company Name : Santa Clara Family Health Plan
Location : San Jose, CA 95119
Position : Supervisor, Customer Service
Job Description : About Us:
Santa Clara Family Health Plan (SCFHP) is a local, community-based health plan dedicated to improving the health and well-being of the residents of Santa Clara County. Working in partnership with providers and community organizations, we serve our neighbors through our Medi-Cal and Cal MediConnect (Medicare-Medicaid Plan) health insurance plans.
We are looking for a Supervisor of Customer Service.
About The role:
You will supervise the day-to-day activities of the Customer Service Representatives (CSRs) and Transportation Coordinators.
Day to Day:
Develop a high-performing department, culture, and staff
Supervise the day-to-day activities of the Call Center
Review activity logs and make adjustments to staff coverage on various call queues
Assist with the training of new hires and continued development of existing staff
Serve as a backup to answer inbound phone lines during times of staff absence or increased call volume
Regularly meet with CSRs to review individual performance related to service-level objectives and key performance indicators
Recruiting, interviewing, and hiring
About You:
Associate’s Degree in Healthcare, Business, or a related field, or equivalent experience. (R)
Minimum four years of experience in a call center one year of which was in a supervisory or lead capacity
Experience with Outlook, Word, and Excel
Excellent communication skills
lease review the full job description on our Career’s page: https://phf.tbe.taleo.net/phf04/ats/careers/requisition.jsp?org=SANTCLAR2&cws=1&rid=976
Job Type: Full-time
Pay: $72,950.00 – $109,426.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
Monday to Friday
Ability to commute/relocate:
San Jose, CA 95119: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Associate (Preferred)
Experience:
Call center: 4 years (Required)
Supervising experience: 1 year (Required)
Work Location: One location
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Post Tags : , San Jose, CA 95119, jobs in San Jose, CA 95119, Supervisor, Customer Service jobs in San Jose, CA 95119
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