Information Technology Assistant Job Vacancy in SME Plymouth, MI 48170 – Latest Jobs in Plymouth, MI 48170
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Company Name : SME
Location : Plymouth, MI 48170
Position : Information Technology Assistant
Job Description : SME is seeking an Information Technology Assistant for a regular, full-time position to join our Information Technology team in our Plymouth, Michigan office.Requirements include:1-3 years work experience in the IT field, specifically in the help desk/customer service area; experience with Microsoft Office 365, Windows 10;Experience with Apple and Android phones and tablets;Excellent customer service skills, works well with peers and also diverse professionals at multiple seniority levels;Experienced computer troubleshooting skills;Able to follow established processes and be capable to think outside of the box when new problems arise;Computer experience in a networked environment is a plus;Successful at time management, multitasking, prioritizing work, and meeting reasonable deadlines in a challenging work environment;Ability to work well as part of a team and work independently;Excellent organization skills, attention to detail and ownership of responsibilities;A good driving record is required.Punctual;Dependable;Works well with others as an integral part of a team;Maintains a professional demeanor in a fast paced, deadline driven atmosphere;Self-motivated and works independently with limited supervision, as needed;Self-initiative to clarify and verify assignments and to seek help when necessary; communicates clearly.Responsibilities include:Provide technical support in an efficient and accurate manner using ticketing system, email, phone, and in-person support to end-users across multiple offices;Regular travel in MI, OH and IN is required to provide in office support (some travel will require an overnight stay to out-state locations);Provide technical support for various software applications;Install, modify, and repair computer hardware and software;Run diagnostic programs to resolve problems;configure new computers, tablets, desk phones, mobile phones, digital signs, printers and other equipment as requested;capture and restore computer images; maintain hardware by performing various maintenance and installing updates;troubleshoot video conference systems;properly escalate unresolved issues to the next level of support;ensure proper recording, documentation and closure of each issue/request;complete procedure or documentation modifications or improvements;create new instructional documentation;present IT orientation to all new hires;maintain equipment inventory logs.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offTuition reimbursementVision insuranceSchedule:Day shiftMonday to FridaySupplemental Pay:Bonus payWork Location: One location
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