Marine Product Support Specialist Job Vacancy in Garmin Salem, OR 97302 – Latest Jobs in Salem, OR 97302
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Company Name : Garmin
Location : Salem, OR 97302
Position : Marine Product Support Specialist
Job Description : Do you love being out on the water? Do you have a passion for sailing or fishing? Do you enjoy using and learning about the latest technology? Are you a natural problem solver and have excellent customer service skills?
Garmin is hiring a full-time Marine Product Support Specialist and we would love to invite you to join our team!
Who We Are:
We believe that sharing our customer’s passion for our products and their active lifestyles makes us the best equipped to resolve issues and enhance user experience. We accomplish this through teamwork, outstanding performance, and accomplishing what we say we will do.
Learn more about careers in Product Support from Team Leader, Bob Zuch: https://youtu.be/DrGxD_ScfBE
What We Do:
Promote and improve our Support Center
Direct customers to self-service resources for convenient solutions
Submit feedback to create new customer facing content or update existing content
Troubleshoot and Resolve Customer Disruptions
Get hands-on with our products and assist customers to resolution
Troubleshoot complex issues to determine root cause
Build customer confidence by being a Garmin Customer and Product Expert
Identify and Escalate Issues
Analyze, document and test product and software issues to create actionable engineering tickets
Communicate and escalate trending product concerns to our engineering teams
Collaborate with teammates to eliminate customer disruptions and advance the evolution of our products
How We Beat Yesterday:
Garmin Product Support encourages collaboration across teams and is committed to the success of our company and our customers. Regular 1:1 meetings with managers, goal setting, reviews and team huddles are a consistent rhythm across sites to define expectations and progress. Garmin sponsored classes, skills training and personal development workshops are offered and encouraged.
What skills are required:
High school diploma or GED
Passion for the product segment for which you are applying and desire to grow
Demonstrated customer service expertise
Technical aptitude, strong computer skills, problem solving and troubleshooting ability
Demonstrated reliable and predictable attendance
Excellent verbal, interpersonal, and written communication skills
Other Desirable Qualifications:
Experience using issue management software
Experience with Garmin devices and/or software
Experience with commonly affiliated third-party equipment and/or industry standards such as NMEA, MEI, etc.
Demonstrated system level proficiency on Android and iOS devices
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
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