Library Support Specialist Job Vacancy in City of Hillsboro Oregon Hillsboro, OR – Latest Jobs in Hillsboro, OR

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Company Name : City of Hillsboro Oregon
Location : Hillsboro, OR
Position : Library Support Specialist

Job Description : We’re hiring Library Support Specialists at Hillsboro Public Library. Library Support Specialists are the foundation of our public service team and the face of the library for our community. If you love working with the community and are passionate about connecting people to resources, we’d love to hear from you!What you’ll be doing*Library Support Specialists are the people our community connects with when they walk into our buildings or meet us out in the community.Your main job is providing customer service to library patrons in person and over the phone—helping people find library materials, navigate databases, scan documents, use e-books, or set up email accounts.You’ll become a patron account expert—from making new library cards to resolving questions about missing items, you’ll learn library policies and procedures, how to apply them, and most importantly how to explain them to patrons in a way that empowers them as library users.We’re busy! You’ll help patrons make meeting and study room reservations, register people for programs, and point people toward the event they’re looking for. It’s a lot to keep track of, but you’re up for the challenge.Learning—there are emails to read, trainings to attend, and always more to learn when it comes to finding ways to serve our patrons.Joining one of our many staff teams or work-groups—this could mean processing interlibrary loan materials, answering email inquiries, making sure book displays are stocked and looking great, putting together book recommendation lists, presenting storytimes, or coaching patrons in our makerspaces. We want to know what you love to do, and we’ll work with you to find opportunities to channel those skills and talents into serving our patrons.Pitching in to keep the library tidy and making sure materials flow smoothly—everyone helps shelve books when needed, cleans up the scattered toys in the children’s room, and restocks the library card supplies.Each day is a little different when it comes to working with the public. This job demands adaptability, empathy, and resiliency, and it also makes a huge impact on our community!Our ideal candidate: Provides exceptional customer service, serving library patrons holistically and equitably.Has experience working with customers from diverse backgrounds—different ages, ethnicities, cultures, economic and social backgrounds.Is tech savvy: comfortable working with common technologies, including standard office. equipment and software. Experience adopting new technologies and learning new equipment.Demonstrates tenacity in solving problems for our patrons and getting to a solution.Is eager to work with a large team and values the process of collaboration and the connections that are created through working together.Prioritizes communication, both with colleagues and the public, and can communicate effectively, courteously, and appropriately in person, in writing, and on the phone.Loves to learn new things. Our technologies and our patron’s needs are constantly changing, and we need curious people who are eager to try new things.Is flexible and willing to jump in wherever needed to serve the community. Working with the public means that no two days are the same, and our ideal candidate finds that energizing.For more details, please click on this link for job classification description: Administrative Support SpecialistAcceptable Experience and TrainingRequired: High school diploma or GED and 3 years of customer service experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above and outlined in the job description.Preference may be given to candidates who are bilingual in Spanish, or another language that is widely used in the Hillsboro community.We encourage persons with non-traditional skillsets and experience to apply for this role, and we will consider transferrable skills when reviewing applications for meeting minimum qualifications.Additional InformationBilingual incentive pay availablePreference may be given to candidates who are bilingual in Spanish/English.Employees who can demonstrate the ability to speak Spanish, or any language spoken by over ten percent (10%) of City residents as documented by the most recent U.S. Census, at a proficiency level determined by a fluency test administered by the City, will receive a monthly premium of three percent (3%) of their regular base pay.Full-Time OpportunityWe currently have full-time Library Support Specialist opportunities available.This recruitment may also be used to fill full-time, part-time, and on-call vacancies that arise during the next six months.On-call/flexibly scheduled staff help cover absences and support public service during busy seasons, including holidays, school breaks, and trainings. On-call shifts may be scheduled during all library hours and are often scheduled for evenings and weekends.Hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas.The benefits package includes family medical, dental, and vision insurance, VEBA, employee life, accidental death and dismemberment, and long-term disability insurance, retirement (PERS/OPSRP and social security), holidays, vacation, sick leave, voluntary health promotion program, employee assistance program, credit union, and deferred compensation programs. Effective 12/01/2020, the employee contribution is $135.00 per month for full family medical and dental coverage.Location: Library,2850 NE Brookwood Pkwy,Hillsboro,OR, Hillsboro, OR 97124Job Type: Full-time

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