Premium Service Executive Job Vacancy in Detroit Tigers Detroit, MI 48201 – Latest Jobs in Detroit, MI 48201
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Company Name : Detroit Tigers
Location : Detroit, MI 48201
Position : Premium Service Executive
Job Description : Job Summary:The Premium Service Executive is responsible for constant cross selling and up selling current clients, in an effort to maximize revenue for each account. The Premium Service Executive is also responsible for managing the overall customer service of all sports and entertainment premium seating clients, including suite holders and loge boxes.Key Responsibilities / Skill Requirements:Establishes and implements a complete service plan for premium seating clients to provide the highest level of guest services, including fulfillment of contracts, ancillary value-added programs, programs to maintain established levels of attendance and utilization of premium seats and regular/timely communication schedule for all sports and entertainmentDevelop a renewal plan for assigned accounts prior to their final yearWork to maximize revenue and achieve set goals with current clients, through up selling and cross selling Detroit Tigers and 313 Presents, as well as additional Detroit Red Wings suite ticketsWork with current clients, making sure contracts are fulfilled, added value is provided, and ensuring that exceptional customer service is maintainedBuilds and maintains relationships with clients through well executed and effective touch points as well as direct and indirect communication ensuring client return on investment is exceeded, etcManages client expectations and service needs as the primary contactAssists with walk-throughs of the premium seating areas to ensure a quality product for all clientsDevelops and executes promotions such as player visits, hospitality, exclusive events related to premium seat client requestsManage and track hard and soft costs associated with each assigned account and provide a yearend cost analysisOversees execution of ancillary benefits such as pre-sales of tickets to all events, held in the building, special events, in-game requests and non-game day accessActs as a premium seating contact during events and ensure client’s questions, requests, logistics, complaints are resolved quickly and effectivelyManages relationship with the Hospitality Department to ensure the entire experience of the suite holder is first rateDevelop a renewal plan for assigned accounts prior to their final yearAssist clients in answering food and beverage related questions, handling special catering requests and planning of special occasions (birthdays, anniversaries, etc.)Job Type: Full-timePay: $45,000.00 – $70,000.00 per yearBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payCommission payAbility to commute/relocate:Detroit, MI 48201: Reliably commute or planning to relocate before starting work (Preferred)Education:Bachelor’s (Preferred)Experience:Microsoft Office: 1 year (Preferred)Sales: 1 year (Preferred)Work Location: One location
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