Customer Success Manager-Sales-Cannabis Industry Job Vacancy in Vangst Oregon – Latest Jobs in Oregon

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Company Name : Vangst
Location : Oregon
Position : Customer Success Manager-Sales-Cannabis Industry

Job Description : WHO WE AREVangst is the cannabis industry’s hiring platform. Vangst helps cannabis companies find the talent they need to grow their business. From on-demand gig workers to trained & credentialing full-time employees, Vangst has built the industry’s go-to talent marketplace for all cannabis hiring. Vangst is proud to work with 1,200+ of the cannabis industry’s leading businesses.Since raising their seed round in 2018, Vangst has become one of the fastest-growing companies in the cannabis industry and was recognized as one of Fast Company’s most innovative companies.Today, over 300,000 people have full-time jobs in the cannabis industry and this number is expected to triple over the next five years. Vangst is on a mission to fill every job in the cannabis industry.Vangst’s headquarters is in Denver, CO. Vangst is a Series B company backed by Lerer Hippeau, Colle Capital, Level One Fund, Snoop Dog’s Casa Verde Capital, and others.POSITIONAs a CSM you will drive our growth with mid-sized growing brands in the cannabis industry. Customer Success Managers help expand our business with our current customers by educating them on the advantages of Vangst’s solutions for attracting the best talent. The Growth Customer Success Manager will manage a book of business and will be responsible for growing, retaining, and providing top-notch customer service to their book. Cannabis is the fastest growing industry in the country and consumer approval and legalization for medicinal and adult use are rising at the fastest rates in history. This is the opportunity you have been looking for if you want to put your talent to work and reap the rewards of being ahead of the curve.WHAT YOU WILL DODrive revenue growth by developing close relationships with ~ 120 clients. This is a quota-carrying role.Conduct monthly and quarterly business reviews and strategize with hiring managers for ideal talent acquisition outcomesTrain and onboard customers onto the Vangst platform.Help us scale out our onboarding program over time.Meet KPIs and quarterly OKRs including retention, product adoption, and touchpoint goals.Become a Vangst platform and product expert, identifying high-priority updates to customers. Provide high-level technical and product and service support.Track all customer updates, status changes, and touchpoints through CRM. Maximize usage of all CS tools to their full potential to support positive customer relationships.Develop and communicate strategies for customer success and meeting the company’s revenue objectivesAct as a liaison between Vangst departments (Support, Sales, Marketing, Product, Recruiting) to collaborate on specific sales opportunities, customer-related projects, or critical issue escalationsAttend trade shows and in-person client meetings to grow relationships and increaseWHO SHOULD APPLY3-5 years in a client-facing role (customer success, account management, or professional services) -preferably in staffing or SaaS. Talent acquisition experience is a huge plus.Start-up hustle and mentality are a must. Startup experience is a big plus.Comfortable handling a mixed portfolio of accounts, with mid-to-senior stakeholdersSolution-oriented mindset, strong analytical, problem-solving skills with the ability to develop quick, accurate situational awarenessStrong organizational, prioritization, collaboration, and communication skillsAbility to manage multiple relationships at once and a passion for customer happinessProactive, energetic attitude and desire to work in a fast-paced and results-oriented environmentPrior experience with Hubspot (or another CRM system) and related productivity toolsKEY ATTRIBUTES FOR SUCCESSYou are not afraid to roll up your sleeves, sweat the details, and get stuff done. You are adept at handling multiple competing priorities and duties in a fast-paced, results-driven, time-critical, rapidly changing environment with minimal daily oversightYou are able to balance the ability to be bold and think about innovative solutionsYou effectively communicate position opportunity and client value propositionYou learn proactively, always seeking to improve yourself and your knowledge base.You demonstrate a strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persist despite obstacles, setbacks, and competing influencesYou possess a high degree of integrity – you will handle sensitive information such as compensation and personal information, and we expect you to maintain confidentialityYou thrive in uncertain, rapidly changing environments – no two days will be the samePHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Prolonged periods of sitting at a desk and working on a computer.Must be able to lift 20 pounds at times.Communicating with others to exchange information.Repeating motions that may include the wrists, hands, and/or fingers.Assessing the accuracy, neatness, and thoroughness of the work assigned.EDUCATIONBachelor’s degree in a relevant field of study preferred, or equivalent work experience.COMPANY PERKS & BENEFITSCompetitive Base Salary & CommissionUnlimited Paid Time OffParticipation in company stock optionsCompany Sponsored Health, Dental, Vision, Long term disability insurance & Short term disability insurance401(k) accountsHealthcare Spending AccountsRemote & Hybrid Work EnvironmentsAccess to free off-site workspacesFlexible work schedules with approval from management, based on business needsADDITIONAL DETAILSApplicants must be currently authorized to work in the United States on a full-time basis.Some travel may be requiredThis is a full-time salaried exempt positionSALARY$75K + commission opportunity (DOE)Vangst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Job Type: Full-timePay: $75,000.00 per yearBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Commission payEducation:Bachelor’s (Preferred)Experience:Saas-Tech: 3 years (Required)Staffing & Recruiting: 3 years (Required)Cannabis Industry: 1 year (Preferred)HubSpot: 3 years (Required)CRM software: 3 years (Required)Microsoft Excel: 3 years (Required)Sales: 3 years (Required)Language:English (Required)Willingness to travel:25% (Preferred)Work Location: Multiple Locations

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