Service Manager Job Vacancy in Pioneer West, Inc. La Grande, OR 97850 – Latest Jobs in La Grande, OR 97850
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Company Name : Pioneer West, Inc.
Location : La Grande, OR 97850
Position : Service Manager
Job Description : Service ManagerTop Duties and QualificationsThe Service Manager is responsible for assisting customers with repair needs for a variety of units. The duties include greeting customers and telling them about the types of services our shop offers, updating customers on the progress of their unit repairs.Service Manger Duties and ResponsibilitiesThe Service Manager will answer questions from customers and service providers. Use your expert knowledge to understand the client’s problems and explain their needs to staff for satisfactory service delivery. The Service Manager will also schedule appointments, process orders, process warranty claims, be the go-between for the service department and other departments including parts and accounts receivable and handle customer complaints. Your duties include working with computers and building and maintaining relationships.Interact with customers, listen to their questions and concerns and provide timely responses.Educate clients about the company’s products, services and offers.Schedule appointments, take orders, monitor service progress, calculate charges and process payments.Process warranty claims with manufacturers. Follow process through to complete customerReview customer accounts and report changes to internal staff.Manage complaints and assist with resolving customer grievances.Record customer details and transactions. Greet customers when they are dropping off their units – document necessary information.Serve as a customer relationship manager.Serve as a link between customers and different departments in the organization.Assist dealership with achieving industry standards including attaining and maintaining certification ratings.Other duties as assigned. Including but not limited to assisting shop staff.The Service Manager will report to the Office Manager but may be provided direction from the owner.Work Hours: Monday – Friday 8:00 AM to 5:00 PM. Occasionally work will be required outside of the normal business hours.Job Type: Full-timePay: $20.00 – $25.00 per hourBenefits:Employee discountSchedule:8 hour shiftDay shiftMonday to FridayExperience:Equipment repair: 3 years (Required)License/Certification:Driver’s License (Required)Work Location: One location
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