Quality Auditor Full-Time Job Vacancy in HyreFox Consultants Jaipur, Rajasthan – Latest Jobs in Jaipur, Rajasthan

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Company Name : HyreFox Consultants
Location : Jaipur, Rajasthan
Position : Quality Auditor Full-Time

Job Description : Roles & Responsibilities
Design Audit forms in line with process guidelines across touchpoints.Work with supervisors and management to ensure that all the associates are meeting the quality standards.Monitor calls/emails/chats as per audit forms & identify Fatal & Non-fatal errors.Identifying historical trends through data analysis to identify agent training needs.To conduct regular Feedback sessions for Agents.Publish daily, weekly & monthly Quality Reports.To conduct calibration sessions with operations and training team.Conduct quality improvement sessions for agentsDefine SOPs as per process updates/product developments & cascade to team.Identify product changes basis transaction audits.
Skill Set requirement
Min 1 year experience as Quality Auditor/Graduate from any recognised University in any streamExcellent verbal, written and interpersonal communication skills.Sound knowledge of MS office precisely Excel, Word & PowerPoint.
Eye for details & strong analytics.Focus on quality and customer service

Other Details
Keywords: Quality
Location
Jaipur
Job Title
Quality Auditor
Experience
1.0 yrs – 4.0 yrs
CTC
INR 3.00 lacs – 4.50 lacs

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