Licensing Complaint Specialist Job Vacancy in Department of Human Services Milwaukie, OR – Latest Jobs in Milwaukie, OR

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Full Details :
Company Name : Department of Human Services
Location : Milwaukie, OR
Position : Licensing Complaint Specialist

Job Description : Initial Posting Date:
03/11/2022
Application Deadline:
/
Agency:
Department of Human Services
Salary Range:
4,131.00 – 6,332.00
Position Type:
Employee
Position Title:
Licensing Complaint Specialist (Compliance Specialist 2) Milwaukie
Job Description:
We want you to join our team!
Have you been responsible for interviewing reported victims and reported perpetrators as part of an investigation? Are you a self-starter? Do you have outstanding time management/organizational skills? Has your background provided you with health care field experience specific to residential care facilities with responsibility for doing administrative research that included compiling and evaluating facts to recommend management action, or deciding compliance with program guidelines and regulations? Do you have professional level verbal and written communication skills? Have you been responsible for applying laws, rules, standards, and guidelines related to the determination of the level and quality of care for residents requiring long term direct care? T hen, we want to hear from you!
Considering a move to Oregon? Check out what living, working, and playing in Oregon is like .
We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA+ community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at ODHS. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity.
The Aging and People with Disabilities program (APD), Community Based Care Licensing Complaint Unit, part of the Oregon Department of Human Services (ODHS), is looking to hire one Licensing Complaint Specialist to join our dedicated and compassionate team .
This job posting is open until further notice. We will begin reviewing applications on March 25, 2022. We will review applications every other week after that. Once we have received enough applications, we will close the job posting. Please apply now because this could happen at any time.
This is an ongoing selection process, and we will be scheduling interviews throughout the process.

OUR AGENCY MISSION
“To help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity.”
Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency’s goals related to equity, inclusion, and racial justice.
ABOUT THE PROGRAM
The Community Based Care (CBC) Licensing Complaint Unit (LCU), within Safety, Oversight & Quality (SOQ), is staffed by Compliance Specialists who have been trained to conduct investigations of long-term care assisted living and residential care facilities based on information received from complaints and determine compliance with requirements.
Through these investigations, LCU reviews care and services provided to residents of long-term care facilities to ensure adequate and appropriate quality of care is being provided. LCU ensures providers of long-term care services comply with state requirements for licensure and state reimbursement. LCU, in cooperation with the Oregon Department of Human Services (ODHS) and AAA local offices, conducts complaint investigations of long-term care facilities. LCU findings, recommendations, and decisions directly impact the quality of care and quality of life for residents in Oregon’s residential care and assisted living facilities.
Through these job activities, LCU is instrumental in enhancing the independence, dignity, and quality of life for aging populations and persons with disabilities in Oregon.
WHAT YOU WILL BE DOING
You will join a team of dedicated individuals who are responsible for the licensing compliance of long-term care assisted living and residential care facilities. You will work independently and be responsible for ensuring your work is completed timely and efficiently.
You will:
Independently inspect, coordinate with, investigate, and monitor Community Based Care (CBC) facilities to ensure compliance with licensing requirements and investigate complaints that do not rise to the level of neglect or abuse.
Independently understand, evaluate, explain, and apply rules, regulations, guidelines, and policy to providers, staff, and partners related to Community Based Care facilities.
Independently utilize rules to evaluate findings and make determinations of compliance or to substantiate non-compliance.
Ensure provider compliance with Community Based Care rules, regulations, guidelines, and policies.
Identify provider deficiencies and work closely with the provider and the Office of Safety, Oversight and Quality (SOQ), (the sanctioning authority) to report non-compliance with the Community Based Care program, help determine course of action and plans of correction, if necessary, based on severity.
Identify trends within facilities that indicate systemic deficiencies that need to be remedied to ensure the safety, health, and independence of residents.
Coordinate with policy analysts, corrective action coordinators and CBC surveyors for the facilities regarding deficiencies.
Work with case managers, Adult Protective Services, SOQ, the Office of the Long-Term Care Ombudsman, and other individuals working to ensure the safety, health, and independence of all Oregonians (both private pay and Medicaid) living within Community Based Care facilities.
WORKING CONDITIONS
You will:
Work independently with responsibility for managing your own work and timelines.
Climb stairs, walk on uneven terrain, and transport files.
Travel regularly to providers including overnight travel.
Work intermittently on weekends or after-hours.
Need a valid license to drive.
You may have:
Contact with resistant, irrational, hostile, or angry individuals who may become assaultive verbally, physically, or with a weapon.
Contact with animals.
Exposure to situations where contagious diseases are present, including MRSA, COVID-19, staph, lice, etc.
WHAT’S IN IT FOR YOU
Opportunity to directly impact the quality of care and quality of life for residents in Oregon’s residential care and assisted living facilities.
Colleagues who are passionate about public service and protecting Oregon’s most vulnerable populations.
Medical, vision and dental benefits with paid sick leave, vacation, personal leave and 11 paid holidays per year plus pension and retirement plans .
Career growth through training and committee participation opportunities.
THIS IS WHAT YOU NEED TO QUALIFY
To be considered for an interview, you must submit all required documents and your application materials must reflect that you meet the requirements.
Qualifications:
Four years of health care field experience specific to residential care facilities with responsibility for doing administrative research that included compiling and evaluating facts to recommend management action or deciding compliance with program guidelines and regulations. Two of the four years must be above the technical support level.
Note : College-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.
Special Qualifications :
Valid license to drive and satisfactory driving record.
You must meet current healthcare mandates and requirements.
Essential Attributes:
Extremely high-level of attention to detail.
Experience applying laws, rules, standards, and guidelines related to the determination of the level and quality of care for residents requiring long term direct care.
Experience interviewing people to gather information related to residential care licensing violations.
Knowledge of and experience with investigative practices, which includes experience interviewing reported victims and reported perpetrators and writing investigative reports.
Experience gathering data and writing reports or making presentations.
Professional level verbal and written communication skills are needed to tactfully communicate with a variety of individuals with varying backgrounds and life experience regarding complex decisions, rules, policies, procedures, and technical information. Some of these individuals may be unsatisfied with provided services.
Experience working with seniors and people with disabilities.
Self-starter, outstanding time management/organizational skills are needed to set own priorities including managing and completing own work, and to resolve issues independently.
ADDITIONAL REQUIREMENTS
Successful candidates for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
HOW TO APPLY
Attach a copy of your resume and/or complete the Workday Profile so we can verify your qualifications for this position.
Please attach your documents in the “Resume / CV” section of the application.
After you submit your application, be sure to respond to the public records request (PRR) authorization and gender identity question. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
If you are a veteran, the task to claim preference will come after the PRR and gender identity tasks. For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments. We will ask you for your documents later in the process. (Please see below in Helpful Information).
External Applicants : Click on the “Apply” button and submit your application. View this video for help.
Internal Applicants (this includes Current State of Oregon employees): Apply via your employee Workday account. View this job aid for help.
GET NOTICED
Your candidate profile and/or resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. Your materials must clearly show how your background meets the qualifications and essential attributes listed above. For additional tips, please visit the Oregon Job Opportunities page, Resources for Job Seekers .
Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the Pay Equity Project homepage.
HELPFUL INFORMATION
To receive Veterans’ Preference, you must complete the required Task that will be sent to you through Workday and will be located under your account profile. This Task will prompt you to provide the appropriate documentation for your Veterans’ Preference point selection. For questions about documentation, please visit: Veterans Resources or call the Oregon department of Veterans’ Affairs at: 1-800-692-9666 .
Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.
This position is represented by the Service Employees International Union (SEIU). Note : this recruitment may be used to fill future vacancies.
For questions about the job duties or application process, please contact Rebecca.A.Wilson@dhsoha.state.or.us . Please be sure to include the job requisition number.
If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact us at DHS.Recruitment@dhsoha.state.or.us .
Have questions about Workday, and want some tips on understanding the state application process? Check out this link: https://www.oregon.gov/jobs/Pages/support.aspx .
ODHS commits to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA+ community members, and others to help us achieve our vision of a diverse and inclusive community.

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