CIEL/SEL/23620: Product Consultant AEM Job Vacancy in CIEL HR Services Bengaluru, Karnataka – Updated today

Byhugeshout

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : CIEL HR Services
Location : Bengaluru, Karnataka
Position :

Job Description : LOCATION : Bangalore / Noida

What you’ll do
•Provide customer support and troubleshoot customer reported complex issues such as JVM HeapDump Analysis, Thread Dump Analysis and Performance issues for AEM

•Fix Bugs through Code Changes in the later versions of AEM in collaboration with EngineeringTeam

.•Troubleshoot, validate and report customer submitted bug reports

.•Providing round the clock assistance to our Adobe customers while working in APAC/EMEAshifts

•Drive measurably high levels of customer satisfaction that lead to custom

•Provide Support Fix to customer for AEM, if changes are trivial.

•Acts as a customer advocate ensuring all customers’ voices are heard

.•Liaise with engineering/product management to ensure customers’ desires for future productdevelopment are heard

•Address customer concerns and questions, large and small, in an effective and timely manner

•Understand the real world impact that issues and defects have on customers

•Work closely with customers to understand their business and how best to assist them

•Assist in testing new and enhanced product features

•Manage incidents professionally and within stated timelines

•Accurately record and maintains incident in accordance with department standards

•Participate in department team meetings

•Assist in special projects and other duties as assigned

What you need to succeed:
Strong knowledge of Web technologies especially JAVA/J2EE (e.g. coding, garbage collection tuning, heap dump & thread dump analysis) and JavaScript, Content Management Systems (CMS), website architecture

•Proficiency in REST API, HTML, DHTML, CSS, XML, AJAX, JQuery, Apache & IIS

•Working knowledge of different OS including WIN, UNIX, LINUX, Solaris

•Experience and ability to conceptually understand the implications and propose architectures for large Web based solutions of different sizes, their implications on the solution concept and development as well as understanding the impact of caching and other performance related measures

•Support all kinds of product related issues e.g. architecture, infrastructure, functionality, development, integration, migration etc

.•Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues

•Recognizing areas that require patching and upgradation for fixing vulnerabilities

•Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical

•Effective dialogue building skills; listening, good Q&A skills

This post is listed Under  Technology
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company

Similar Posts