Chargeback and Dispute Representative Job Vacancy in Barclays Henderson, NV 89074 – Latest Jobs in Henderson, NV 89074

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Company Name : Barclays
Location : Henderson, NV 89074
Position : Chargeback and Dispute Representative

Job Description : Chargeback and Dispute Representative
Henderson, NV
As a Barclays Chargeback and Dispute Representative, you will be interacting with customers who contact the bank regarding a billing error or are raising a dispute regarding a transaction posted to their credit card account. You will be involved in all initial stages of the dispute and chargeback lifecycle, including case initiation and evidence gathering, sales draft request, merchant contact and chargeback. You will routinely use case management tools and reports to actively review and maintain your caseloads, to ensure timely and accurate handling of customer inquiries.
What you’ll get in return:
We offer a competitive salary starting at $42,640, plus an opportunity for cash incentive in the first 6 weeks in the role and two potential performance and development-based hourly wage increases in your first year, as well as a 401k contribution with no waiting period to become eligible. We have a health care plan, including medical coverage and dental coverage, available immediately after you start, and a generous paid vacation allowance increasing with tenure. You will be attending paid training to prepare you for the role and your development journey will be structured, with associated benefits.
In addition to the benefits listed above, we also provide health and wellbeing perks which include discounted rates at gyms and health clubs, health screening, private health insurance, family planning and fertility benefits, back-up childcare support and employee assistance. We are keen to see our people succeed and so offer ample learning and development opportunities, recognition programs and tuition reimbursement. We can provide financial and academic assistance if you intend to continue your education by undertaking a degree through accredited programs, undergraduate or graduate level coursework related to your role.
Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We’ve helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
What will you be doing?
You will be responsible for a high volume of caseloads, in some periods you will be actively managing up to 100 casesMaintaining departmental standards, across production, quality and agingProtecting our customer’s federal regulated consumer rights regarding billing error inquiriesDetermining chargeback rights available, in accordance with association regulations
What we’re looking for:
1+ years of experience within a banking or call-center environmentExcellent analytical skillsComputer literate proficient PC skillsFraud and / or Chargeback Experience
Skills that will help you in the role:
1+ years of disputes or chargeback experience preferredKnowledge of credit card processing and of association (MasterCard/Visa/AMEX) chargeback regulationsKnowledge of Reg Z and Reg EExcellent analytical and decision-making skills, with a proven ability to work independently
Where will you be working?
We offer a flexible working model, which allows you to combine the benefits of working from home with the flexibility to collaborate and connect with others in an office setting.
At Barclays, we are proud to be redefining the future of finance and here in Henderson, we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Barclays, you’ll have every chance to build a world-class career in this world-class environment.

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