Customer Service Representative Job Vacancy in Arizona Fireplaces Phoenix, AZ 85040 – Latest Jobs in Phoenix, AZ 85040

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Company Name : Arizona Fireplaces
Location : Phoenix, AZ 85040
Position : Customer Service Representative

Job Description : Job Title: Customer Service Representative
Scope of Position
We are looking for an energetic and enthusiastic Customer Service Representative. This person will act as a liaison with customers; schedule and coordinate service calls and installation, as well as work to resolve any emerging problems that our customers might face. Data entry and general clerical duties are also part of this position.
Essential Duties and Responsibilities

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, detailed and complete information by using the right methods and tools
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Scheduling Service and Installation requests for customers
Communicate and work effectively with multiple teams
Handle general clerical duties including audit of service invoices

What we look for:

Strong Communication Skills
Customer Service
Dependability
Teamwork
Excellent Problem-Solving skills
Ability to adapt to complications

Education and Experience

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practice
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
High school diploma or equivalent
Excel experience a plus

EEO Statement
Arizona Fireplaces provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $17.00 – $19.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday
Overtime

Ability to commute/relocate:

Phoenix, AZ 85040: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Required)

Experience:

Customer Service: 3 years (Preferred)

Work Location: One location

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