Service Access Unit Intake Worker Job Vacancy in Family Service Toronto Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : Family Service Toronto
Location : Toronto, ON
Position : Service Access Unit Intake Worker

Job Description : Program:

Service Access Unit

Contract:

Temporary, part-time; 21 hours per week; 1 year contract

Location:

355 Church Street or from a safe home-based office as required

Salary:

$46,128- $56,790 BU Grade 6; prorated to hours worked

Application Deadline:

March 22, 2022; 5pm

File Number:

SAU #12-22 – with cover letter and resume

E-Mail:

hrdep@familyservicetoronto.org

Mail:

HR, 355 Church Street, Toronto ON M5B 0B2

Web:

familyservicetoronto.org

Grow with us!

Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years,

we have worked with individuals, families and communities destabilized by precarious mental

health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity.

We achieve this through our understanding of poverty and the harmful effects of marginalization,

discrimination and oppression. We direct our energies to support individuals and families in our

core service areas – community counselling and mental health, gender-based violence and

developmental disabilities. At the same time, we work to influence policy, build knowledge,

strengthen communities and advocate for system change.

We’re proud of our people and culture! We are constantly evolving what we do and how we do it.

Our work is grounded in the lived experience of the clients and the community. We celebrate

diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new

things.

The Opportunity!

The Service Access Unit (SAU) at FST acts as the first point of contact for prospective clients and

community members. As System Navigators, SAU staff work with people primarily over the phone

or in person at our 355 Church St office to connect them to the service(s) that best meets their

needs within FST or facilitates referrals to other agencies, services or community resources

appropriate to the client’s identified needs.

This position will be a hybrid of work from home and office-based work located at our Church St

location (355 Church St).

Responsibilities

Receiving calls and working with callers to establish the nature of service request and
determine the appropriate service, speaks with upset callers and calmly supports and

directs them for assistance
Working with drop-in clients to establish the nature of service requests
Registering client requests for service in client database and conducting appropriate follow-

up

Accepting registration for group programs across Family Violence and Changing Lives
Division

Keeps abreast of developments in FST and community resources. Service Navigation: Files,
and uses this information to aid clients, callers to connect with other services. Shares this

information with team members and other FST staff on request.

Qualifications

B.S.W. or equivalent combination of education and experience over a minimum of three
years (foreign credentials and relevant experience will be considered)
Demonstrated skill and experience in dealing respectfully and competently with clients,
diverse community members and partners in a customer service role
Excellent interpersonal skills with a proven ability to sensitively and professionally respond
to the diverse needs of clients who are first time callers, calling in crisis, repeat callers,

callers who speak little or no English, etc. as well as using tact, diplomacy and flexibility in

dealing with people in a variety of roles
Good listening, verbal and written communication skills
Demonstrated knowledge of community resources as well as the ability to absorb and
retain a wide variety of unique and detailed program information
Strong computer skills particularly working with electronic records, call centre software,
texting, chat, Microsoft Office products as well as the ability to learn and execute simple

data trend analyses from intake data.
Demonstrated experience working effectively independently as well as part of a team in a
fast-paced environment
Detailed-oriented, able to work accurately in an environment with many potential
interruptions
Proven ability to manage competing demands and prioritize work within the context of
multiple requests for time and assistance
Good conflict resolution skills and ability to set appropriate limits with others
Demonstrated commitment to principles of cultural competency, social justice, anti-

oppression, equity and inclusion

Satisfactory Criminal Reference Check/Vulnerable Sector Search executed within the last
12 months

Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds

allowing us to benefit from a wide variety of experiences and perspectives.

We actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black

and People of Colour, people with disabilities, people of diverse gender expression, members of

2SLGBTQI+ communities and people with lived experience of poverty are encouraged to apply.

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act,

2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the

hiring process. Applicants need to make their needs known in advance.

We thank all applicants and will contact the individuals selected for an interview.

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