Digital Solutions – Telephony Administrator Job Vacancy in Telus International Noida, Uttar Pradesh – Latest Jobs in Noida, Uttar Pradesh – updated today

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Company Name : Telus International
Location : Noida, Uttar Pradesh
Position : Digital Solutions – Telephony Administrator

Job Description : Experience in maintaining and administering Avaya and Cisco ACD systems, Avaya Call Management System (CMS), Session Managers, Session Border Controller, Application Enablement Services, and Voicemail system.
Hands-on experience in Avaya Aura 6 and above, X/AS87xx/G3r installation, configuration, administration, and support.
Knowledge in the dialer system is an advantage (Acqueon, Noble, Thrio,Livevox, Aspect)
Experience in handling Voice recordings, CTI servers and other adjuncts systems.
Knowledgeable in voice over IP (VOIP) and SIP technology.
Knowledgeable in voice circuit provisioning, installation, and troubleshooting (DS3, T1s/E1s, STM1s, IPLs, POTS, and ISDN PRI).
Experience with structure cabling design, cable termination, and cable management systems.
Experience in handling Unix/Linux-based systems.
Working knowledge of I.T. requirements/demands in call center operations and organization, particularly in the area of Operations support.
Additional Job Description
Must possess good verbal written communication skills.
Ability to Multi-task in a fast-paced, deadline-driven environment.
Highly organized and detail-oriented.
Must be aware of common information security principles and practices.

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